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    Terms of Service

    Last Updated: October 1, 2025

    Legal Entity: Zenex Innovations OÜ (Registry Code: 16721227)

    Jurisdiction: Republic of Estonia

    Contact: info@zenexinnovations.com

    1. Acceptance of Terms

    By accessing or using 10XSwipe ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

    These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Zenex Innovations OÜ ("we," "us," or "our").

    2. Service Description

    10XSwipe provides AI-powered analysis and feedback on dating app profiles, including:

    • Photo analysis and optimization recommendations
    • Bio and profile text feedback
    • Target compatibility assessment
    • Strategic recommendations for dating app success

    All feedback is generated using artificial intelligence and delivered instantly upon submission. Results and turnaround time depend on user engagement with the platform.

    3. Subscription Plans

    The Service operates on a subscription basis with three (3) pricing tiers. Subscription details, pricing, and features are available on our website. By subscribing, you authorize us to charge your payment method on a recurring basis according to your selected plan.

    3.1 Billing

    • Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan)
    • All fees are non-refundable except as expressly provided in Section 6
    • You are responsible for all charges incurred under your account
    • We use Stripe as our payment processor

    3.2 Cancellation

    You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial subscription periods.

    4. User Obligations and Acceptable Use

    4.1 Age Requirement

    You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you meet this requirement.

    4.2 Account Security

    • You are responsible for maintaining the confidentiality of your account credentials
    • You agree to notify us immediately of any unauthorized access to your account
    • You are responsible for all activities that occur under your account

    4.3 Prohibited Content

    You may NOT submit:

    • Images or content depicting minors (individuals under 18 years of age)
    • Illegal, fraudulent, or stolen content
    • Content that violates any third party's intellectual property or privacy rights
    • Fake, manipulated, or fraudulent dating profiles
    • Content containing nudity, explicit sexual material, or pornography
    • Harassing, abusive, threatening, or hateful content
    • Malicious code, viruses, or any content intended to harm our systems

    4.4 Prohibited Conduct

    You agree NOT to:

    • Use the Service for any illegal purpose
    • Attempt to reverse engineer, decompile, or extract the source code of our AI systems
    • Use automated systems (bots, scrapers) to access the Service
    • Submit fraudulent refund requests or provide fake documentation
    • Resell or redistribute our Service without authorization
    • Misrepresent your identity or affiliation
    • Abuse, harass, or threaten our staff or other users
    • Record, screenshot (except for refund purposes), or redistribute AI-generated feedback without written permission
    • Initiate chargebacks or payment disputes instead of following our refund process
    • Create fake accounts or engage in referral fraud
    • Share account credentials with others

    Violation of these terms may result in immediate account termination without refund.

    4.5 Chargeback Policy

    INITIATING A CHARGEBACK OR PAYMENT DISPUTE WILL RESULT IN IMMEDIATE AND PERMANENT ACCOUNT TERMINATION. You agree to use our refund process outlined in Section 6 for any payment disputes. If you initiate a chargeback:

    • Your account will be permanently banned from all current and future services
    • We reserve the right to pursue legal action to recover losses, fees, and damages
    • We may report the chargeback to payment processors and fraud prevention services
    • You forfeit any right to appeal or reinstatement

    4.6 Fraudulent Refund Requests

    Submitting fake screenshots, manipulated images, fabricated chat logs, or any fraudulent documentation in support of a refund claim constitutes fraud and may result in:

    • Immediate account termination and forfeiture of all payments
    • Reporting to payment processors and relevant authorities
    • Legal action for fraud, including recovery of our costs and damages
    • Criminal referral where applicable under Estonian law

    5. Intellectual Property

    5.1 Our Property

    All content, features, functionality, and technology of the Service, including but not limited to AI models, algorithms, text, graphics, logos, and software, are owned by Zenex Innovations OÜ and protected by international copyright, trademark, and other intellectual property laws.

    5.2 Your Content

    You retain ownership of any content you submit to the Service. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, process, store, reproduce, modify, and analyze your content for the purposes of:

    • Providing and improving the Service
    • Training and enhancing our AI models
    • Fraud prevention and legal compliance
    • Internal research and development

    We may retain your submitted content indefinitely, even after account deletion or termination, for service improvement, fraud prevention, legal compliance, and dispute resolution.

    5.3 Ownership of Generated Content

    All AI-generated feedback reports, analysis, and recommendations created by the Service remain the exclusive property of Zenex Innovations OÜ. You receive only a limited, non-transferable, non-exclusive license to view and use your personal feedback for your individual, non-commercial purposes.

    You may NOT:

    • Reproduce, redistribute, or share our AI-generated content publicly
    • Use our feedback for commercial purposes
    • Create derivative works based on our analysis
    • Screenshot or record feedback except as specifically permitted for refund documentation

    5.4 Username and Account Data

    All usernames, account identifiers, profile data, and system-generated content remain our property. Your account and all associated data may be terminated or deleted at our sole discretion.

    5.5 Feedback and Suggestions

    Any feedback, suggestions, or ideas you provide about the Service become our property, and we may use them without any obligation to you.

    6. Refund Policy

    We offer a 30-day refund policy subject to strict verification requirements to prevent fraud and abuse.

    6.1 Eligibility Requirements

    To be eligible for a refund, you MUST provide ALL of the following within 30 days of your initial subscription payment:

    1. Proof of Service Usage:
      • Evidence that you have generated at least one (1) complete AI feedback report through our platform
      • Screenshots of the feedback provided by our system
    2. Proof of Implementation:
      • Screenshots of your dating app profile(s) showing that you implemented our recommendations
      • Before and after profile comparisons demonstrating the changes made
    3. Proof of Active Usage:
      • Screenshots of conversations with at least five (5) different people on dating apps
      • These conversations must have occurred AFTER implementing our suggestions
      • Screenshots must show dates, profile interactions, and demonstrate genuine usage
    4. Written Explanation:
      • A detailed explanation of why the Service did not meet your expectations
      • Specific examples of which recommendations you followed

    6.2 Refund Exclusions

    Refunds will be AUTOMATICALLY DENIED if:

    • You have previously received a refund from us for any Service
    • You fail to provide all required documentation listed in Section 6.1
    • The submitted evidence appears fraudulent, manipulated, or fabricated
    • You violated these Terms of Service
    • You engaged in abusive behavior toward our staff
    • The refund request is submitted more than 30 days after your initial payment
    • You cancelled your subscription before actively using the Service
    • You submit content that violates Section 4.3 or 4.4

    6.3 Refund Process

    • All refund requests must be submitted to info@zenexinnovations.com
    • We will review your request within 7-14 business days for standard cases
    • Complex refund requests may require up to 30 days for thorough investigation
    • We reserve the right to request additional documentation, including but not limited to video verification, supplementary screenshots, or sworn statements
    • Approved refunds will be processed through Stripe and returned to your original payment method
    • Refunds typically appear within 5-10 business days depending on your financial institution
    • Our decision on refund requests is final and binding
    • We reserve the right to deny refunds at our sole discretion if we suspect fraud, manipulation, or violation of these Terms

    6.4 Important Note

    We do not guarantee any specific number of matches, dates, or romantic outcomes. While our system is designed to improve your dating profile performance, individual results vary based on numerous factors outside our control including but not limited to: your location, demographics, dating pool, personal effort, and implementation of our recommendations.

    7. Privacy and Data Protection

    Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

    We use OpenAI's API to power our AI analysis. By using our Service, you acknowledge that your submitted content may be processed through third-party AI services in accordance with their respective terms and privacy policies.

    8. Disclaimers and Limitations of Liability

    8.1 No Guarantees

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE:

    • Specific match rates, dates, or romantic outcomes of any kind
    • Relationships, marriages, or any romantic connections whatsoever
    • That the Service will meet your expectations or produce any results
    • That the Service will be uninterrupted, timely, secure, or error-free
    • The accuracy, reliability, or completeness of any AI-generated content
    • That you will correctly implement or benefit from our recommendations
    • Results in light of the dating app algorithm changes beyond our control
    • Compatibility with your personal attractiveness, social skills, or circumstances
    • Technical functionality of third-party dating applications
    • That our AI advice is error-free, unbiased, or applicable to your specific situation

    RESULTS DEPEND ENTIRELY ON FACTORS OUTSIDE OUR CONTROL. Your success on dating apps depends on your appearance, personality, location, demographics, effort, implementation quality, and numerous other variables we cannot influence or predict.

    8.2 AI-Generated Content Disclaimer

    All feedback provided by 10XSwipe is generated by artificial intelligence systems. AI-generated content:

    • May contain errors, inaccuracies, or biases
    • Is based on patterns and statistical analysis, not human judgment
    • May provide recommendations that don't apply to your specific situation
    • Should not be considered professional advice of any kind
    • Is subject to limitations and imperfections inherent in AI technology

    You acknowledge that you use all AI-generated recommendations entirely at your own risk and discretion.

    8.3 Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENEX INNOVATIONS OÜ SHALL NOT BE LIABLE FOR:

    • Any indirect, incidental, special, consequential, or punitive damages
    • Loss of profits, revenue, data, or business opportunities
    • Emotional distress or personal injury resulting from use of the Service
    • Any damages arising from your reliance on AI-generated recommendations

    IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

    8.4 Third-Party Services

    We are not responsible for the performance, terms, or policies of third-party services including dating apps, payment processors (Stripe), or AI providers (OpenAI).

    9. Indemnification

    You agree to indemnify, defend, and hold harmless Zenex Innovations OÜ, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

    • Your use of the Service
    • Your violation of these Terms
    • Your violation of any third-party rights
    • Content you submit to the Service
    • Fraudulent or abusive conduct

    10. Termination

    10.1 By You

    You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us.

    10.2 By Us

    We reserve the right to suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

    • Breach of these Terms
    • Fraudulent activity or refund abuse
    • Submission of prohibited content
    • Abusive behavior toward staff or other users
    • Non-payment of fees
    • Extended inactivity

    10.3 Effect of Termination

    Upon termination:

    • Your right to use the Service immediately ceases
    • We may delete your account and submitted content
    • You remain liable for all fees incurred prior to termination
    • Sections of these Terms that by their nature should survive termination shall survive

    11. Modifications to Terms

    We reserve the right to modify these Terms at any time. We will notify users of material changes by:

    • Posting the updated Terms on our website
    • Updating the "Last Updated" date
    • Sending an email notification to your registered email address (for significant changes)

    Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

    12. Service Modifications and Availability

    12.1 Right to Modify Service

    We reserve the right to modify, suspend, discontinue, or restrict access to any part of the Service at any time, without prior notice or liability. This includes but is not limited to:

    • Features, functionality, or subscription tiers
    • Pricing and billing terms
    • Geographic availability
    • AI models or analysis methods
    • Integration with third-party platforms

    12.2 Geographic Restrictions

    We reserve the right to restrict or deny Service availability in certain geographic regions, jurisdictions, or to specific users without notice, refund, or liability.

    12.3 No Guarantee of Availability

    We do not guarantee that the Service will be available at all times or free from interruptions, delays, or errors.

    13. Dispute Resolution and Arbitration

    13.1 Mandatory Arbitration

    YOU AGREE THAT ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED THROUGH BINDING ARBITRATION, NOT IN COURT, except as specified below.

    Arbitration is more informal than a lawsuit in court and uses a neutral arbitrator instead of a judge or jury. Arbitration is subject to very limited review by courts and may be more efficient and cost-effective.

    13.2 Arbitration Process

    • Any arbitration shall be conducted in Tallinn, Estonia, or remotely via video conference
    • The arbitration shall be conducted in English or Estonian
    • Each party shall bear its own costs and expenses, including attorney fees, unless the arbitrator awards such costs to the prevailing party
    • The arbitrator's decision shall be final and binding
    • Judgment on the arbitration award may be entered in any court having jurisdiction

    13.3 Class Action Waiver

    YOU AGREE TO BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

    You expressly waive any right to:

    • Participate in a class action lawsuit
    • Join claims with other users or third parties
    • Bring representative or collective actions
    • Seek relief on behalf of other users

    The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding.

    13.4 Exceptions to Arbitration

    Notwithstanding the above, either party may bring a claim in small claims court if it qualifies, or seek injunctive relief in court for intellectual property infringement or unauthorized use of the Service.

    13.5 Opt-Out Right

    You have the right to opt out of this arbitration agreement by sending written notice to info@zenexinnovations.com within 30 days of first accepting these Terms. The notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you and we agree to resolve disputes in accordance with Section 14 (Governing Law).

    14. Governing Law and Jurisdiction

    14.1 Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions.

    14.2 Jurisdiction

    Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of Harju County Court (Harjumaa Kohus) in Estonia. You irrevocably submit to the jurisdiction of such courts.

    14.3 Dispute Resolution Process

    Before initiating formal legal proceedings, you agree to:

    1. Contact us at info@zenexinnovations.com with a detailed description of the dispute
    2. Allow us 30 days to attempt to resolve the issue amicably
    3. Participate in good faith negotiations

    14.4 Attorney Fees and Costs

    If any legal action or arbitration is necessary to enforce these Terms, the prevailing party shall be entitled to recover all reasonable attorney fees, court costs, arbitration fees, expert witness fees, and other litigation expenses from the non-prevailing party.

    This includes but is not limited to costs associated with:

    • Enforcing payment obligations
    • Defending against fraudulent refund claims
    • Protecting intellectual property rights
    • Pursuing violations of these Terms

    15. Miscellaneous

    15.1 Entire Agreement

    These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zenex Innovations OÜ regarding the Service.

    15.2 Severability

    If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

    15.3 Waiver

    Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

    15.4 Assignment

    You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

    15.5 No Agency

    Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Zenex Innovations OÜ.

    15.6 Language

    These Terms are provided in English. In case of any discrepancy between translations, the English version shall prevail.

    15.7 Force Majeure

    We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

    15.8 Survival

    The following sections shall survive termination or expiration of these Terms: Sections 5 (Intellectual Property), 6 (Refund Policy), 8 (Disclaimers and Limitations of Liability), 9 (Indemnification), 13 (Dispute Resolution and Arbitration), 14 (Governing Law and Jurisdiction), and 15 (Miscellaneous).

    15.9 Headings

    Section and subsection headings are for convenience only and shall not affect the interpretation of these Terms.

    16. Contact Information

    For questions, concerns, or notices regarding these Terms, please contact us at:

    Zenex Innovations OÜ

    Registry Code: 16721227

    Email: info@zenexinnovations.com

    By using 10XSwipe, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.